Refund & Cancellation Policy

  1. Merchant of Record Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service for billing inquiries and handles returns.

  2. 14-Day Satisfaction Guarantee We want you to be happy with our service. If you are not satisfied with the product, you are eligible for a full refund within 14 days of your initial purchase.

This guarantee applies only to the first payment of a new subscription.

Refunds are not provided for recurring subscription renewals unless required by local law.

  1. Statutory Withdrawal Rights (EU/UK/Other Regions) If you are located in the European Union, United Kingdom, or other regions with statutory “cooling-off” periods, you have the right to withdraw from your purchase within 14 days without giving any reason.

However, by beginning to use the service (e.g., logging in and performing actions within the dashboard), you acknowledge that you are requesting immediate performance of the service and waive your right to a refund under these statutory withdrawal rules, unless the service is faulty.

  1. How to Request a Refund To request a refund, you can use any of the following methods:

Support Email: Contact us directly at hello@respondhelper. Please include your order email and transaction ID to expedite the process.

  1. Abuse of Policy We reserve the right to refuse a refund if we detect a pattern of abuse, such as creating multiple accounts to exploit the 14-day window or if the account has significantly exceeded reasonable usage limits during the trial/refund period.

  2. Effects of Refund Upon the processing of a refund, your access to the paid features of the service will be terminated immediately.