WhatsApp support, powered by AI
Handle customer support with an AI chatbot trained on your website, files, and past conversations.
Not another AI chatbot
This is not a templated workflow, funnel, or decision tree.
Our AI agent
is powered by the latest language models to give you a more natural and
helpful customer service experience.
The old way
With Respond Helper
Live in four steps
Build your knowledge base
Give your AI the information it needs to answer customers correctly.
Test it
Use the built-in preview chat to ask questions as if you're a customer. See exactly how the AI responds before it goes live.
Connect your WhatsApp
Link your WhatsApp Business number using Meta's official setup. Takes a few minutes. No technical knowledge required.
Go live
Upgrade when you're ready, then switch the AI on. It will start handling incoming WhatsApp messages instantly.
What the AI can actually do.
Answer customer questions — accurately
The AI searches your knowledge base to answer questions about your business, products, services, and policies. It cites your real information, not hallucinated facts.
Send products and catalogs
When a customer asks about a product, the AI sends native WhatsApp product cards — with images, prices, and links — directly from your catalog.
Send documents
Customer wants your brochure, menu, or price list? The AI finds and sends the right file from your uploads.
Present structured choices
Instead of walls of text, the AI sends interactive WhatsApp lists — for service options, appointment slots, categories, or anything with multiple choices.
Hand off to you when needed
If the AI can't answer a question or the customer asks for a human, it flags the conversation, sends your custom handoff message, and gives you a summary so you can pick up without asking them to repeat themselves.
AI handles the volume. You keep the reins.
This isn't a black box. You see every conversation. You decide how involved you want to be.
Step in mid-conversation
Jump into any conversation, send messages as yourself, then hand it back to the AI. Your team and the AI work the same thread.
Edit AI responses
See something the AI got wrong? Fix it — and it gets added to your knowledge base automatically, so it won't happen again.
Summarize conversations
Quick insights on what each customer needs, without reading every line.
Get notified
The AI flags conversations that need your attention. You're never out of the loop.
Frequently asked questions
Yes. You'll need a WhatsApp Business API number (through a Business Solution Provider or Meta directly). This isn't for personal WhatsApp numbers.
It escalates to you. The conversation gets flagged, the AI sends a handoff message to the customer, and you get a summary of the conversation so you can pick up where it left off.
Yes. The AI only uses information from your knowledge base. You can customize its personality and tone, edit its responses, and toggle it on or off per conversation or globally.
The AI is grounded in your knowledge base. If it doesn't find relevant information, it tells the customer it doesn't have the answer and can escalate — rather than guessing.
Yes. Your team can step into any conversation, send messages as themselves, and hand back to the AI. The AI picks up context from human-handled messages when it's turned back on.
The AI detects the customer's language and responds accordingly. It works with 50+ languages including English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Arabic, Hindi, and many more.
If you have your WhatsApp Business API credentials ready, you can be live in under an hour. The main time investment is building out your knowledge base — the more you add, the better it works.
Yes. The AI automatically logs customer goals, needs, and preferences. You can see conversation history, insights, and which knowledge base items are being used.
Stop leaving customers on read.
Join the waitlist for early access. We'll let you know when it's your turn.