Privacy Policy

Respond Helper is a software as a service by Five Feet Digital Sdn. Bhd. Reg. No: 20230103785 (1531308-T). This page explains what data we collect, why, and what we do with it. If anything here is unclear, email us at hello@respondhelper.com.

Last updated: 10 August 2026

What we collect

Your account info. When you sign up, we collect your name, email, and the business profile you set up. If you sign up with Google, we only ask Google for your basic profile and email address, and we use them to create your account, sign you in, and show your name in the dashboard. If you subscribe to a paid plan, we collect billing details but your card and security number is handled directly by Stripe, our payment processor. We do not process or store your credit card details.

Content you add. To train your chatbot, you give us a knowledge base: documents you upload, FAQs you write, and links you add. We store this so the AI can use it to answer your customers.

Files you import from Google Drive. If you choose to import a document from Google Drive, we ask for read-only access to your Google Drive documents and store them as knowledge base sources. We do not change or delete anything in your Drive, and we don’t keep the access token afterwards. You may delete an imported source which will remove the file from our database; you can also remove our access anytime from your Google account permissions.

Respond Helper’s use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. We never use Google data to train AI models, and we never sell it or use it for advertising.

Your customers’ WhatsApp conversations. When one of your customers messages your connected WhatsApp number, we receive and store their messages, their phone number, and their WhatsApp profile name. We need this so the AI can reply and so you can read and manage the conversation from your dashboard.

Basic usage data. We collect standard technical data when you use Respond Helper — your IP address, browser and device type, and the pages you visit. We use a few cookies to keep you logged in and remember your preferences.

How we use it

We use this data to:

  • run the service and let you build and manage your chatbot;
  • generate AI replies to your customers;
  • provide support and answer your questions;
  • handle billing and send account notices;
  • improve the product and keep it secure.

Who we share it with

To run Respond Helper we rely on a few trusted companies, and some of your data passes through them:

  • An AI provider (OpenAI) — your customers’ messages are sent here so the AI can generate replies.
  • Meta (WhatsApp Business API) — the messaging channel that connects your WhatsApp number to the service.
  • Stripe — processes payments.
  • Cloudflare — hosts the service and stores your data.
  • Resend — send account and notification emails.
  • Sentry — error monitoring

We do not sell your data or your customers’ data to anyone.

We may share data if the law requires it, or if Respond Helper is ever involved in a sale of the business. Because we and our providers operate in different countries (including the United States and the European Union), your data may be processed outside the country you live in.

Your customers’ data is your responsibility

The conversations you handle through Respond Helper belong to your business. We process them on your behalf, following your settings. You’re responsible for letting your own customers know that an AI may read and respond to their messages.

How long we keep it

  • Account data — kept while your account is active, and deleted within 90 days after you close it.
  • Conversations — kept while your account is active. You can delete any conversation at any time.
  • Logs and usage data — kept for up to about 12 months.

Your rights

You can ask us to show you, correct, export, or delete the data we hold about you. Just email hello@respondhelper.com and we’ll help. We may need to verify it’s really you first, and some data has to stay if the law requires us to keep it.

Security

We use reasonable measures to protect your data. That said, no method of sending or storing data online is ever 100% secure, so we can’t promise absolute security.

Children

Respond Helper isn’t intended for anyone under 18, and we don’t knowingly collect their data.

Changes to this policy

If we update this policy, we’ll post the new version on this page with a fresh date.

Contact

Questions about your privacy? Email us at hello@respondhelper.com.