Refund & Cancellation Policy

Here’s how our billing, cancellations, and refunds work.

Last updated: 10 June 2026

How billing works

Paid plans are billed monthly through Stripe. Respond Helper, operated by Five Feet Digital Sdn. Bhd., is the merchant of record and handles all billing and refunds directly. For any billing question, email hello@respondhelper.com.

14-day money-back guarantee

If Respond Helper isn’t right for you, email us within 14 days of your first payment and we’ll give you a full refund. This applies to the first payment on a new subscription.

Renewals and cancelling

Your plan renews automatically each month. You can cancel anytime from your account or by emailing us, and cancelling stops the next charge. We don’t refund monthly renewals once they’ve been charged, unless the law where you live requires it, so cancel before your renewal date if you don’t want to continue.

How to request a refund

Email hello@respondhelper.com from your account email and we’ll sort it out quickly.

Abuse

We may decline a refund if we see clear abuse. For example, signing up repeatedly to exploit the 14-day guarantee.

After a refund

Once a refund is processed, access to your paid features ends.