Terms of Use

These terms cover how you can use Respond Helper, a software as a service by Five Feet Digital Sdn. Bhd. Reg. No. 20230103785 (1531308-T). By using the service, you agree to them. If something here doesn’t work for you, email us at hello@respondhelper.com.

Last updated: 10 June 2026

Your account

You must be at least 18 to use Respond Helper. Keep your account details accurate, and keep your password safe. You’re responsible for what happens under your account. Let us know right away if you think someone else has accessed it.

Acceptable use

Please use Respond Helper fairly and legally. Don’t:

• use it for anything illegal, or to harm or deceive others;
• send spam, or impersonate someone else;
• try to break, overload, hack, or disrupt the service;
• scrape or copy the service with bots or automated tools;
• use the AI to give regulated professional advice (medical, legal, financial, tax) without proper human oversight and qualifications.

About the AI

Respond Helper uses large language models (LLMs) to write replies on your behalf. Answers from LLMs may be inaccurate or out of date. You’re responsible for setting up your chatbot properly, reviewing its knowledge base, and checking that its replies are appropriate for your business. AI replies aren’t professional advice, and we’re not liable for decisions made based on them.

Your customers’ data

When customers message your chatbot, you’re responsible for their data and for telling them an AI may read and respond to their messages. We handle that data on your behalf, as described in our Privacy Policy.

Plans and billing

Paid plans are billed monthly, in advance. Your plan renews automatically each month until you cancel. You can cancel anytime from your account or by emailing us — cancelling stops the next charge, and you keep access until the end of the period you’ve paid for.

Each plan includes a monthly limit of AI replies and a limit on how much content you can use to train your bot. If your usage goes well beyond your plan, or if it’s clearly being abused, we may reach out, slow things down, or limit access. We’ll be fair about it. We may change prices from time to time; any change takes effect from your next billing cycle, and we’ll let you know in advance.

For refunds, see our Refund Policy.

Your content and ours

The content you add — your knowledge base, documents, and conversations — belongs to you. The Respond Helper platform, software, and brand stay ours; please don’t copy them or use our name without permission. If you spot content that infringes someone’s copyright, email hello@respondhelper.com with the details and we’ll look into it. If you send us feedback or ideas, we’re free to use them to improve the product.

Availability and changes

We work hard to keep Respond Helper reliable, but we provide it “as is” and can’t guarantee it will always be available or error-free. We may change, pause, or remove features as the product evolves.

Liability

To the extent the law allows, we’re not liable for indirect or consequential losses, and our total liability to you is limited to what you’ve paid us for the service in the 12 months before the claim.

Suspension and ending your account

We may suspend or close an account that breaks these terms. You can stop using Respond Helper anytime by cancelling your account.

Changes to these terms

We may update these terms from time to time and will post the new version here. Continuing to use the service after a change means you accept it.

Contact

Email us anytime at hello@respondhelper.com.