The assistant only knows what you gave it. A wrong answer is almost always a wrong or missing source, not a broken assistant.
Find out what it is doing
Open Test AI Responses and ask the question that went wrong, in the same words. You need to see the failure yourself before you can fix it.
Then match what you saw to one of these.
It quotes an old price or an old policy
Something outdated is still in your knowledge base. Usually an imported page you have since changed on your website, or a PDF from last year.
Find the source in Knowledge Base and either Re-sync it, if it came from a page you have updated, or delete it if it is genuinely obsolete. Importing takes a snapshot, so changing your website does not update the knowledge base by itself.
It gives two different answers
You have two sources that disagree. This happens when the same information exists on a web page and in a PDF, and one of them is stale.
Delete the older one. Having one source of truth per fact is worth more than having lots of content.
The answer is vague
The information is there but wrapped in marketing language. “Competitive rates across the region” gives the assistant nothing to work with.
Add a common question with a direct answer and specific numbers. Direct answers win over prose every time.
It says it does not know
The information is genuinely missing. Add it.
It answers things it should not
Discounts, delivery promises, medical or legal questions. Write a rule. See Set safety rules.
The quickest fix of all
Open the conversation where it went wrong and edit the reply directly. The panel is titled Improve future AI replies, and your rewrite is saved into the knowledge base for next time. See Teach your AI the better answer.
A weekly habit that works
Every week, skim your conversations, find the two or three weakest answers, and fix them. Quality climbs quickly and the work is small.
Still wrong
Email hello@respondhelper.com with the question you asked and the answer you got, and we will help you track down the source.