Give visitors buttons they can tap, so they do not have to think of what to type.
Open Customize and choose the Chat Settings tab.
Conversation starters
These are the buttons visitors see when the chat opens. You can add up to 5. They replace the assistant’s default opening suggestions.
To add a starter:
- Select Add conversation starter.
- Choose Text or Link.
- Enter a button label, up to 80 characters.
- If it is a Link, enter the page URL too.
How they work:
- Text starters send a message to the assistant, as if the visitor typed it.
- Link starters send the visitor to a page on your site.
What to put on them
Use the four or five questions customers ask most often, phrased the way they would ask them. Strong, clear labels beat clever ones.
Examples:
- What are your prices?
- Do you deliver to my area?
- What time do you open today?
- Book a table
Keep labels short. Long button text wraps awkwardly in a small chat window.
AI suggested replies
Below the starters is a setting: “After each answer, the AI suggests a few tap-able follow-up questions, so visitors never have to think of what to type.”
When this is on, each reply includes two or three follow up chips based on your knowledge base and the conversation so far.
This helps by:
- keeping the conversation moving
- surfacing useful questions the visitor may not have thought to ask
When this is off, chat stays as simple question and answer.
Leave this on for most businesses. Turn it off only if you want conversations to end quickly, for example if the assistant is meant to answer one question and get out of the way.
Save changes
Select Save changes in the bar at the bottom.
The preview beside the settings shows your conversation starters exactly as visitors will see them.
What to do next
Set up your contact options, so interested visitors can leave their details.