Use Test AI Responses to chat with your AI privately before any customer sees it. It is a safe place to try real customer questions, check the answers, and fix anything that is off. Messages here never reach customers.
Open it
Go to Setup, then Test AI Responses in the sidebar.
What to ask
Ask the kinds of questions customers frequently ask, in the way they actually ask them.
Start with these:
- Prices
- Opening hours
- Delivery cost and delivery time
- Refunds and returns
- Something you have not told the AI, to make sure it admits it does not know
- “Can I speak to a human?”
That last one matters. It should offer to connect you with the team rather than looping. See Hand a chat over to a human.
You will also see a Reset control. Use it between tests so earlier messages do not affect the next answer.
Preview message limits
Free plans include 150 preview messages per month. They are separate from customer message limits on paid plans.
What to do next
If an answer was close but not right, correct it directly in your AI settings or Knowledge Base. See Teach your AI the better answer.