Change your password

Open Settings, then Security. The page reads “Your password is the only key to this account.”

Change it

1. Enter your Current password.
2. Enter a New password, at least 8 characters.
3. Enter it again to confirm.
4. Select Update password.

Forgotten it

If you cannot sign in:

1. Go to app.respondhelper.com/login.
2. Select Forgot password.
3. Enter your email and select Send reset link.
4. Open the email and follow the link.
5. Set a New password, confirm it, and select Reset password.

If the email does not arrive, check spam, and confirm you used the address you signed up with.

If you signed up with Google

There is no password to change. You sign in through Google every time, and your password is managed in your Google account.

Choosing a good one

There is one login and no team accounts today, so this password protects everything: your customer conversations, their contact details, and your billing.

Use a long, unique password from a password manager. If you share the account with a colleague, share it through the password manager rather than over WhatsApp or email.

What to do next

If you are closing things down entirely, see Delete your account.