Open Settings, then Notifications. Under Where alerts go, switch on Push. It is described as “Get a notification on your phone or laptop. Tap it to open the customer’s chat.”
Turn it on for this device
Push has to be enabled per device, because your browser has to grant permission.
- Under This device, turn notifications on.
- Your browser asks for permission. Select Allow.
- Select Send a test notification to confirm it works.
Repeat on every device you want alerts on. A laptop and a phone are the usual pair.
On iPhone and iPad
Safari only sends notifications from sites you have added to your home screen. If you see a message about this, do the following:
- Open app.respondhelper.com in Safari.
- Select the share button, the square with an arrow.
- Choose Add to Home Screen.
- Open the app from your home screen icon, sign in, and turn on notifications there.
It has to be opened from the home screen icon. Turning it on inside Safari itself will not work.
Managing devices
This device shows the one you are using now, with Send a test notification and Turn off for this device.
Other devices lists everywhere else you enabled push. Remove any you no longer use, like an old phone, so you are not sending alerts into the void.
If nothing arrives
- Check your operating system’s notification settings and confirm your browser is allowed to send them.
- Check you are not in Do Not Disturb or a Focus mode.
- On Android and desktop Chrome, confirm the site permission is still Allow rather than Ask or Block.
- On iPhone, confirm you opened the home screen icon and not Safari.
- Some browsers do not support push at all. You will see a message saying so, and email is your fallback.
What to do next
Turn on email notifications as a backup, so nothing is missed if a device is off.