Connecting a number does more than add a second inbox.
A second channel in the same inbox
WhatsApp conversations appear in Conversations next to your website chats. You can filter by channel from the filter menu, choosing All channels, WhatsApp or Website. Everything else works the same: taking over, marking resolved, sharing, exporting.
The assistant uses the same knowledge base, the same safety rules and the same conversation goal on both channels.
Business profile sync
In Knowledge Base, the About your business form gains a From WhatsApp section with a Sync button. It copies the name, hours and description already on your WhatsApp Business profile, so you do not type them twice. See Add your business details.
Catalog sync
A new WhatsApp catalog source becomes available. It imports every product with names, descriptions, prices and stock status, and lets the assistant show product cards in a chat rather than describing things in a paragraph. See Sync your WhatsApp catalog.
Voice note transcription
Customers send voice notes on WhatsApp constantly. Those are transcribed automatically, so the assistant can understand and answer them, and so you can read them in the inbox instead of listening. The audio player and the transcript both appear on the message.
Message templates
You get access to WhatsApp message templates for sending messages outside the 24 hour window. See Send WhatsApp message templates.
What about other channels
Instagram, Shopify, Gmail, Google Calendar and Zapier are on the roadmap rather than available today. You can see the list, and ask for something specific, on the Integration page in the sidebar.
Email is used for notifications and forwarding leads to you, not as a channel customers chat on.
What to do next
If you sell products, start with Sync your WhatsApp catalog.