Open Settings, then General. The page covers “your profile picture and the names the app shows back to you”.
The fields
Profile picture. Upload a PNG, JPEG, WebP or SVG up to 1 MB. Use Replace to change it or Remove to clear it.
Business name. The name shown in your sidebar.
Your name. How we greet you on your dashboard, as in “Good morning, Sarah.”
Select Save changes when you are done.
Why there are two names
The business name here is for you, so you know whose account you are looking at. The assistant name in Customize is for your customers, and it is often different. A shop called “Miller Enterprises LLC” might have an assistant called “Bloom Bakery Help”.
Changing your email address
There is no field for this in settings today. Email hello@respondhelper.com and we will change it for you.
Your email address is also your sign in, so changing it changes how you log in.
One account, one login
Respond Helper does not have team members or separate logins today. Everyone who needs access shares the one account.
If several people need to know when a customer is waiting, use the notification settings rather than sharing more logins: lead emails go to up to five addresses, and push notifications can be enabled on several devices.
What to do next
If you want to change how you sign in, see Change your password.