Respond Helper is an AI assistant that answers your customers for you. It sits as a chat bubble on your website, or replies on your WhatsApp Business number, and it answers using your business information rather than making things up.
How it works, in three parts
You give it your information. This is the knowledge base. You point it at your website, upload a price list, or type out the questions customers ask you every week. Everything the assistant knows comes from here.
It answers customers. When someone asks about your opening hours, delivery times or return policy, the assistant finds the answer in your knowledge base and replies in plain language, usually within a few seconds, at any hour.
It hands over to you when it should. If a question is outside what it knows, or a customer asks for a person, it stops guessing and flags the conversation for you. You get an email or a phone notification, open the chat, and reply yourself.
What it can do in a conversation
- Answer questions from your knowledge base
- Collect a name, email and phone number from an interested visitor
- Share a price list or brochure you uploaded
- Show products from your WhatsApp catalog
- Offer your phone number or booking link
- Pass the conversation to you and stop replying
What it will not do
It does not invent prices, discount codes or policies. If the answer is not in your knowledge base, it says so rather than guessing. You can add your own rules on top, like never quoting a delivery date, in Set safety rules.
What to do next
Read Quick start to learn how to set up Respond Helper for your business.