Why does the widget work on my computer but not on my phone?

This is almost always caching. Clear your phone browser's cache, or open the site in a private tab. If the widget appears there, your phone was showing a saved copy of the page.

Do I need to add the code to every page?

No. Add it once to a shared header, layout or template and it appears on every page. Adding it in several places does not break anything but is not necessary.

Can I move the chat bubble to the left side?

Not today. The bubble sits at the bottom right of the page and there is no position setting.

Chat widget not showing on my website

The chat bubble is not showing on my site

Nine things to check, in the order most likely to be the problem.

Work through these in order. It is nearly always one of the first three.

1. Are you on a paid plan?

The widget is hidden on public pages for free accounts. The Website page says so directly: “Upgrade to show the widget to visitors.”

You can install the code and configure everything on free, but visitors will not see it. Check Settings, then Billing.

Open Website under Connect and check the Status card. It should read The widget is on.

3. Are you looking at a cached page?

Open your site in a private browsing window. If the bubble appears there but not in your normal window, you were seeing a saved copy.

If you use a caching plugin or a CDN like Cloudflare, clear the cache after adding the code. This is the single most common cause on WordPress.

4. Did you publish?

Wix, Webflow and Squarespace all need an explicit publish or save after adding custom code. Editor previews often do not run scripts at all, so always test the live site.

5. Is the code actually on the page?

Open your site, right click, and choose View page source. Search for respondhelper. If nothing is found, the code did not save where you thought it did.

6. Is something blocking the script?

Cookie consent banners commonly block third party scripts until a visitor accepts. Accept your own banner and see whether the bubble appears.

Ad blockers and privacy extensions can do the same. Try a browser with no extensions.

Performance plugins that combine or defer scripts can also break it. Add our script to the plugin’s exclusion list.

7. Is it hidden behind something?

Look carefully at the bottom right corner. Another chat tool, a back to top button or a sticky banner can sit on top of it.

8. Did you paste the whole line?

The code is one complete <script> tag. A truncated copy does nothing. Go back to Website and select Copy again rather than selecting the text by hand.

9. Is it the right code?

If you manage more than one site, make sure you pasted the snippet from the right account.

Still nothing

Email hello@respondhelper.com with your website address. We will look at the page and tell you what is blocking it.

Common questions

Why does the widget work on my computer but not on my phone?: This is almost always caching. Clear your phone browser's cache, or open the site in a private tab. If the widget appears there, your phone was showing a saved copy of the page.
Do I need to add the code to every page?: No. Add it once to a shared header, layout or template and it appears on every page. Adding it in several places does not break anything but is not necessary.
Can I move the chat bubble to the left side?: Not today. The bubble sits at the bottom right of the page and there is no position setting.

Last updated 31 July 2026

Still stuck? Email us and a human will reply.